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PYTHON
  
OpenSupports
Category : customersupport
Version : 4.3.2
Views : 13935 Views
Ratings : 3.808 out of 5
Votes : 26 Votes
Reviews : 1 Reviews
Space Required : 13.93 MB


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Overview OpenSupports is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.

Features

  • Responsive design
    OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
  • Custom Responses
    Don't repeat yourself. With our system you can customize your own templates to respond tickets.
  • Articles and Topics
    Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
  • Staff members
    Add as many staff members as you want, and assign each of them the set of departments they will respond.
  • Departments
    Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
  • File Attachments
    Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
  • CSV Import
    You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
  • Notifications
    You can easily see a log of all the last actions that have taken place in your OpenSupports website.
  • Email Templates
    You can customize your email templates for common actions in OpenSupports to look according to your company style.
 








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